What’s it actually like to work for you?
You test your product. You test your customer experience. You probably test your website.
But who tests your employee experience?
Mystery Employee — from £1,250
We experience your business through the eyes of an employee and find the friction between the employee experience you think you've created — and the one people actually have.
The idea
Mystery shopping. But for work.
Businesses spend enormous amounts of time understanding what it's like to be a customer.
Far fewer really know what it's like to be an employee.
Policies tell you what should happen. Engagement surveys tell you what people are prepared to say when asked. Leaders tell you what they believe happens. Mystery Employee looks at what actually happens.
Not to catch people out.
To find the small bits of friction, confusion and nonsense that become “just how things work around here.”
What do we look at?
JOIN
What happens between accepting the job and turning up?
ARRIVE
Does onboarding actually help somebody become useful, connected and confident?
WORK
How easy is it to get things done?
MANAGE
What does management feel like when you're on the receiving end of it?
GROW
Can people understand where they're going and how to get there?
LEAVE
What happens when the relationship ends?
And then?
The exact journey depends on your business. Because there's not much point testing things your employees never experience.
How does it actually work?
1. We agree the brief
What do you want to understand? A particular journey, location, team, process — or the whole employee experience?
2. We map the journey
We identify the moments that should work and the places where friction is most likely to hide.
3. We experience it
We work through the agreed employee journey using realistic scenarios, interactions, systems and processes.
4. We follow the friction
When something doesn't work, we don't simply tick a red box. We work out why.
5. We show you what we found
The good. The bad. The baffling. And the things everybody inside the business stopped noticing years ago.
6. We help you decide what matters
Because finding 38 irritations isn't particularly useful if only four of them are actually worth fixing.
